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Interview with a successful hotel manager: Gaurav Goswami, General Manager of Aquatica Water Park & Resorts (Kolkata)
Posted on June 6, 2022
Gaurav Goswami is the current General Manager of Aquatica Water Park and Resorts. He is an ambitious and driven man who would not settle for an ordinary career path. A graduate of Arts from the University of Calcutta, Masters in Hotel Management and PGDM in Corporate Law from Symbiosis (Pune), he fully understands the demand of the industry and excels in providing excellent services to all his guests.
- What prompted you to get into the hotel business?
You see, after my degree in English Literature, I was desperately looking for a field where I could shine and prove my worth. It was through one of my connections that I discovered the growth of the hospitality industry and was convinced after some research work. (Smiles) …and I intervened!
- What do you think of this industry?
This industry is growing all over the world and in India too it is growing at an average rate of 12%. In recent years, the central government and state governments have taken many measures to boost this industry. This industry will create a huge source of jobs in India.
- What are your strengths and weaknesses?
(Signs) Yes, it’s very difficult to answer. You see, I’m more of a big picture person. I focus on the outcome of the project. I don’t dig into little things and waste my time, rather I come up with creative ideas and new concepts to achieve the goal. It’s my weakness. Another weakness is that I never post my way to achieve the goal and for this reason people may think I’m not working! (Gaurav laughs) but I’m confident in my strength. Being a martial artist, I am focused on my target with an indomitable spirit. I’m not afraid to take risks and I’m strong at emotional intelligence. Moreover, I am more into the principles of performance management which help me to increase the gross operating profit of organizations.
- In your workplace, what makes you smile?
Yes, that’s a good question. My success makes me smile and I see my boss’ confidence in me.
In truth, nothing bothers me because I am a fighter. Either I win or I learn (on a serious note)
- How long have you been there as GM? And what is your future project?
I was promoted to General Manager of Pipal Tree Hotel (a four star hotel) in 2015 and served as General Manager in The Xen Suites and still working at Aquatica Water Park & Resorts. At this point I am also learning a lot of new things and will continue to do so. Right now, I’m focusing more on my serve.